Some projects

What we work on

BSS - Business Support System
Specific solutions and skills for the control and monitoring of business-critical processes.

Best-of-breed solutions for Billing e Usage: systems running prepaid or postpaid systems for conventional or integrated services (triple play, quadruple play). We have the skills for systems integration and support in moving from billing systems based on legacy applications to advanced systems. Revenue assurance systems for handling action to recover billing errors or nonpayment for various reasons.

Operational and relational CRM solutions and models for handling customer relations, and solutions for sales force automation, customer service, helpdesks and marketing automation.

Setting up end-to-end analytic CRM solutions, Customer and Business Intelligence: from the infrastructure component (the Data Warehouse) to setting up the analytic consoles for assessing and making the most of the wealth of information already existing within working systems so as to grasp and anticipate business trends among customers (Segment Analysis, Customer satisfaction, Churn Analysis etc.). The main activities supported by Value Team include: drawing up differentiated end-user data access policies, identifying KPIs, classifying information categories to be used for specifying metrics and reports and drawing up ETL procedures (Extract, Transform, Load) for populating an analytic database.

Setting up Multi-channel contact centres
Evaluating and setting up the contact centre's technological and applications infrastructure, and workforce management solutions for multi-channel handling of customer relations (voice, voice over IP, web, email).

Handling relations with dealers:
for automating processes of communication, sales opportunity management, joint marketing activities, customer care, field service and helpdesks, including analysis of dealer profitability and reporting tools for profiling individual dealers' activities with clients and services.

OSS - Operation Support System
Specific solutions and skills for controlling infrastructure and processes in TDM or IP networks.

Service assurance for support in handling breakdowns, service interruptions and service restoration; inventories and traffic; and managing SLAs for undertaking remedial or preventive action on networks; the IT components that support services; and also the in-house IT staff.

Network Inventory for managing the life cycle of network services and components.

Service and network provisioning solutions for optimizing the use of network assets: keeping down network capital and running costs.

Field Service
Automation of the 'problem resolution' process in support and maintenance, especially for the following activities: contact management, handling Service Requests, managing and planning action in the field, managing maintenance contracts and guarantees and analysing the support process.



Strategy, governance and planning of IT systems
Specifying guidelines for technological evolution while always keeping to the firm's business strategies, setting up systems of governance - in the commercial, financial, organisational and operational fields - and specifying the technology, software, organisational, commercial and financial aspects of IT development plans.

Enterprise Application Integration
Integrating CRM solutions with other BSS systems such as billing, provisioning, or field service applications.

ICT security infrastructure & management
Corporate software/applications security solutions and services concerning protective infrastructure for networks systems and applications; identity management; crisis management and disaster recovery; business continuity and knowledge management security plans. Developing models for the governance and economic analysis of investments in security, by setting up systems for monitoring security incidents; systems for analysing and managing the information risk management process, tools and processes for managing IT incidents, and security consoles.

Enterprise Content Management and Knowledge Management
Solutions for managing multimedia digital content for disseminating knowledge within the firm and optimizing process management so as to raise efficiency.

Business to Employee
Cost-cutting solutions to optimize HR management processes and activities enabling the company's objectives and ethos to be communicated throughout the organisation, and helping staff to enhance their skills.